Last updated: September 2026

Welcome to PressPlay with Emma.

These Terms of Use apply to your use of this website and the information, resources, products, and services made available through it.

By accessing or using this website, you agree to these Terms of Use. If you do not agree with them, please do not use the website.

1. About Emma Jack Coaching

This website is operated by Emma Jack Coaching and provides information, education, coaching, professional development, resources, programs, events, and related products and services primarily for healthcare professionals and business owners.

Emma Jack is a registered physiotherapist; however, services provided through Emma Jack Coaching are coaching, education, and professional development services and are not physiotherapy or healthcare services.

2. Coaching Is Not Healthcare

Coaching through Emma Jack Coaching does not constitute physiotherapy, medical care, psychotherapy, mental health treatment, or another regulated healthcare service.

Participating in coaching does not create a physiotherapist-patient or other healthcare provider-patient relationship with Emma Jack.

Information shared through this website or through coaching may draw on Emma's professional experience, education, business experience, and work within healthcare. This does not transform coaching or educational information into physiotherapy or individualized healthcare advice.

If you require medical, mental health, physiotherapy, legal, financial, accounting, or other regulated professional advice, you should seek support from an appropriately qualified professional.

3. What Coaching Is

Coaching is a collaborative process intended to support reflection, decision-making, professional development, goal setting, business development, leadership, capacity, career planning, and other areas relevant to your work and life.

You remain responsible for your own choices, decisions, actions, business practices, professional responsibilities, and results.

Coaching may include discussion of challenges, beliefs, habits, relationships with work, boundaries, stress, capacity, priorities, and other personal or professional experiences. It is not intended to assess, diagnose, or treat a physical or mental health condition.

4. No Guarantee of Results

I care deeply about providing thoughtful and useful coaching, but no particular outcome can be guaranteed.

Examples, testimonials, case studies, client experiences, business strategies, financial examples, or other results discussed on this website are provided for context and illustration only.

They do not guarantee that you will experience the same results.

Your results may depend on many factors outside of my control, including your circumstances, decisions, implementation, business model, market, experience, resources, and capacity.

No statement on this website should be interpreted as a guarantee of income, revenue, business growth, career advancement, client volume, profitability, or another specific outcome.

5. Website Information Is General

Content available publicly through this website is provided for general educational and informational purposes.

It may include information about topics such as:

• business development;

• leadership;

• career decisions;

• boundaries and capacity;

• pricing;

• marketing;

• communication;

• professional identity;

• healthcare practice;

• entrepreneurship;

• productivity;

• sustainable work practices; and

• personal and professional development.

Public website content is not individualized advice and should be considered in the context of your own circumstances.

You remain responsible for determining whether information or strategies are appropriate for you and your business.

6. Coaching Services

The scope, format, duration, fees, scheduling arrangements, cancellation policies, and other terms applicable to a particular coaching service may be described on the applicable sales page, booking page, proposal, checkout page, or client agreement.

Certain coaching engagements may require you to review and accept a separate Coaching Agreement before services begin.

Where a specific written agreement or offer-specific policy applies, that document forms part of your agreement with Emma Jack Coaching.

If there is a conflict between these general Website Terms of Use and a specific coaching agreement relating to the service you purchased, the specific agreement will govern with respect to that service.

7. Products, Programs and Digital Resources

Emma Jack Coaching may offer free or paid products, workshops, programs, templates, guides, recordings, digital resources, courses, or other educational materials.

The specific description, price, inclusions, access period, and other applicable terms will be provided at or before purchase.

Unless otherwise stated, purchasing a resource or program gives you a limited, personal, non-transferable licence to use the materials for your own personal or professional development.

Purchasing a resource does not transfer ownership of the underlying intellectual property to you.

8. Payments

Payments for products and services may be processed through Stripe or another third-party payment processor identified at checkout.

You agree to provide current and accurate billing and payment information when making a purchase.

Prices will be displayed in the currency identified at the time of purchase. Where applicable, taxes may be added to the purchase price.

For payment plans, you agree to complete all payments associated with the plan unless otherwise provided in the specific terms of the offer or required by law.

Failure to complete an agreed payment may result in suspension of access to a program, resource, service, or other offering, subject to applicable law and any specific agreement governing your purchase.

9. Cancellations and Refunds

Cancellation, rescheduling, transfer, and refund policies may differ between coaching services, programs, events, retreats, digital products, and other offerings.

The policy applicable to a particular purchase will be provided on the applicable offer page, checkout page, booking process, confirmation, or agreement.

By completing a purchase, you agree to the cancellation and refund terms disclosed for that particular offering.

Nothing in these Terms is intended to limit any cancellation, refund, or other consumer right that cannot legally be waived.

10. Events and Retreats

Emma Jack Coaching may offer in-person or virtual workshops, events, retreats, field trips, or other experiences.

These offerings may be subject to additional terms relating to matters such as payment schedules, cancellations, travel, accommodations, participation requirements, assumption of risk, photography, or liability.

Where applicable, you may be required to review and agree to a separate participant agreement, waiver, or event-specific terms before participating.

The specific terms of an event or retreat will govern that offering.

11. Intellectual Property

Unless otherwise stated, the content and materials created by Emma Jack Coaching are owned by or licensed to Emma Jack and are protected by applicable intellectual property laws.

This may include:

• written website content;

• PDFs and downloads;

• worksheets;

• templates;

• coaching exercises and frameworks;

• course or program materials;

• presentations;

• videos and recordings;

• graphics;

• photographs;

• branding; and

• other original educational materials.

You may use purchased or freely provided materials for your own personal and professional development as permitted by the terms associated with the resource.

Unless you have received written permission, you may not:

• sell or redistribute the materials;

• reproduce substantial portions publicly;

• upload materials to another platform or resource library;

• share paid resources with people who have not purchased access;

• modify and represent the materials as your own;

• use the materials to create a competing commercial product or program; or

• remove copyright, attribution, branding, or proprietary notices.

You are welcome to share links to publicly available website content.

12. Client and Participant Contributions

During coaching, programs, workshops, or group experiences, you may be invited to contribute ideas, reflections, comments, or participate in discussions.

You retain ownership of your own original content.

You are responsible for ensuring that anything you share does not violate another person's confidentiality, privacy, intellectual property, or other rights.

In group settings, participants are expected to respect the privacy of others and not share another participant's personal stories, business information, or identifying details outside the group without permission.

While I can establish expectations for confidentiality in group programs, I cannot guarantee the actions of every participant.

13. Testimonials and Client Stories

Testimonials, quotations, identifying client stories, photographs, or other client contributions will only be publicly used where appropriate permission has been obtained.

Examples or teaching stories may sometimes be anonymized or generalized to protect privacy.

Testimonials represent individual experiences and should not be interpreted as promises or guarantees of future results.

14. Third-Party Links, Tools and Resources

This website may contain links to third-party websites, products, books, podcasts, software, service providers, professionals, or other resources.

I may also discuss or recommend tools and services that I have personally found useful.

Unless otherwise stated, the inclusion of a third-party resource does not constitute a guarantee of its quality, suitability, safety, accuracy, or results.

I am not responsible for the content, terms, privacy practices, availability, actions, products, or services of third parties.

You are responsible for reviewing a third party's terms and deciding whether its product or service is appropriate for you.

If an affiliate relationship, referral arrangement, sponsorship, or other material relationship exists in connection with a recommendation, I will aim to disclose that relationship where appropriate.

15. Email Communications

You may choose to subscribe to emails from Emma Jack Coaching.

Subscription is voluntary, and you may unsubscribe from marketing communications using the unsubscribe link included in those emails.

Contacting me, purchasing a product, or becoming a coaching client does not by itself mean that you have agreed to receive ongoing marketing emails.

The collection and use of personal information, including email addresses, is further described in the Privacy Policy.

16. Appropriate Use of the Website

You agree not to use this website or its content:

• for unlawful or fraudulent purposes;

• to interfere with the operation or security of the website;

• to attempt to gain unauthorized access to systems or accounts;

• to infringe another person's rights;

• to distribute harmful or malicious technology;

• to copy or commercially exploit protected content without permission; or

• in another manner that could reasonably harm Emma Jack Coaching, its clients, or other users.

17. Website Availability and Accuracy

I make reasonable efforts to keep this website and its content accurate and available.

However, I cannot guarantee that the website will always be uninterrupted, error-free, completely current, or free from technical problems.

Content, pricing, availability, program details, and services may change over time.

Material changes affecting an existing purchase will be handled in accordance with the agreement or terms applicable to that purchase and applicable law.

18. Limitation of Liability

To the extent permitted by applicable law, Emma Jack Coaching is not responsible for indirect, incidental, consequential, or other losses arising solely from reliance on general website information, use or misuse of educational resources, or interaction with third-party websites or services.

You remain responsible for your business, career, professional, financial, and personal decisions and for how you choose to implement information discussed through coaching or educational offerings.

Nothing in these Terms excludes or limits responsibility that cannot legally be excluded or limited.

19. Privacy

Your use of this website is also subject to the Privacy Policy, which explains how personal information may be collected, used, disclosed, retained, and protected.

20. Changes to These Terms

These Terms of Use may be updated from time to time as the website, products, services, business practices, or applicable requirements change.

The most current version will be posted on this website with the date it was last updated.

Changes will not retroactively replace specific contractual terms that already govern an existing purchase or coaching engagement unless otherwise agreed or permitted by law.

21. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario.

Nothing in these Terms is intended to limit rights available to a consumer under applicable consumer protection legislation.

22. Contact

If you have questions about these Terms of Use, please contact:

Emma Jack
Email: emma@pressplayphysio.com
Website: emmajack.com